FAQS
How long will your jewelry retain its color without fading?
With proper storage and regular care, our jewelry can typically retain its color for around two years without noticeable fading. In addition to real gold electroplating, we apply a protective coating over the gold layer to enhance wear resistance and color durability, helping each piece maintain its bright, polished finish over time.
How should I store and care for my jewelry?
We recommend removing your jewelry occasionally and storing it in a jewelry box. To keep your jewelry looking bright and beautiful for longer, avoid contact with moisture and liquid cosmetics, including body oils, lotions, and makeup. We also recommend removing your jewelry before showering, bathing, or swimming.
Is your jewelry hypoallergenic?
Sure. All of our jewelry is made from recyclable, eco-friendly brass and is free from nickel, chromium, cobalt, cadmium, and other heavy metals.
What materials are your jewelry pieces made from?
Our jewelry is made with a brass base and finished with real gold electroplating. Selected styles include an additional protective coating to help improve shine retention and everyday wear resistance.
Is your jewelry electroplated with real gold?
Yes, all of our jewelry is electroplated with real gold. We place great importance on the color and finish of every piece, ensuring a bright, refined shine that looks elegant and radiant when worn rather than dull or lackluster.
How will I know when my order has been shipped？
Once your order has shipped, we will send you an email containing the shipment confirmation and tracking number.
Which carrier do you use for shipping？
All orders are shipped to your country via international courier, with final delivery handled by the local postal service. We currently offer only standard shipping; expedited shipping is not available at this time.
How will my jewelry arrive？
Your jewelry will be individually packaged in a beautiful velvet pouch and gift box. When traveling, we recommend storing your jewelry in the velvet pouch to help prevent scratches and bumps.
Do you accept wholesale orders?
Yes. Fovena works with retailers, distributors, boutiques, and jewelry businesses. Please contact us with the styles and quantities you are interested in, and our team will provide wholesale details.
What is FAVENA Shipping Protection？
We offer package protection to provide extra coverage if your order is lost, stolen, or damaged during transit. You can add this service at checkout.
How di I file a claim for my lost,damaged,or stolen order?
If you have purchased insurance for your order and your package is damaged, lost, or stolen during transit, please contact our customer service team at info@favenajewel.com.
What is your return policy?
We hope you love every piece of jewelry you purchase from us. but if it’s not a perfect fit, no worries!
- 15-Day Window: You can return any unworn item in its original packaging purchased on our site or at our retail location within 15 days of the delivery for a full refund to the original payment method or for store credit. Please allow 5-7 business days for your refund to be processed once your return has been received.
- Exchanges: At this time, we do not offer exchanges. The best way to move forward for an "exchange" is to initiate a return for your original items and repurchase the items you would like in a new order. Need help with choosing a new style or size? Don’t hesitate to reach out to info@favena.com
- Exclusions: Bulk orders of 15+ items, final sale items, and gift cards can’t be returned. Products purchased through a third-party partner must be returned through that site and will be subject to their return policy guidelines.
- How to Start: If you purchased directly through our site, email us: info@favena.com to get started!
At this time, we only accept returns for products purchased on our website.Products purchased through Amazon or TikTok must be returned through that site and will be subject to their return policy guidelines.
Pro tip: Check our size reference images before ordering to make sure your piece is a perfect match!
Who should I contact to arrange for the order not to be shipped?
info@favena.com
Do FAVENA products come with a warranty?
We are happy to offer a 60-day warranty on all jewelry purchased through our website. After 60 days, we are unable to provide replacements or refunds, but our jewelry care guide includes many helpful tips to keep your pieces looking bright and beautiful.
To submit a warranty claim, please contact us at info@favena.com.
What is the difference between a return and a warranty claim?
A return is when you send back your product for a refund.
If your product has any manufacturing defect, you may submit a warranty claim. Our team will review your request, and if the item qualifies, we will provide a replacement.