Refund policy

Return and Refund Policy

Last Updated: April 22, 2026

This Return and Refund Policy applies to purchases made through https://favenajewel.com/, operated by Guangzhou Chenni Electronic Commerce Co., Ltd. under the brand name FAVENAJEWEL.

By placing an order on our website, you agree to the terms of this Return and Refund Policy.

1. Return Eligibility

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days after receiving your order.

To be eligible for a return, the item must be:

  • Unworn, unused, and in its original condition

  • Free from scratches, stains, perfume, makeup, water damage, or signs of wear

  • Returned with all original packaging, tags, cards, accessories, and gifts, if any

  • Accompanied by proof of purchase, such as an order confirmation or receipt

Items that do not meet the above conditions may not be eligible for return or refund.

2. Non-Returnable Items

For hygiene, customization, and resale reasons, the following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Earrings or pierced jewelry that have been worn, tried on, or removed from sealed hygiene packaging

  • Customized, personalized, engraved, or made-to-order items

  • Clearance, final sale, or promotional items marked as non-returnable

  • Gift cards

  • Items damaged due to misuse, improper care, accident, normal wear and tear, water exposure, chemicals, perfume, cosmetics, or unauthorized repair

  • Items returned without prior approval from us

This does not affect any legal rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@favenajewel.com.

To help us resolve the issue quickly, please include:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the damaged, defective, or incorrect item

  • Photos of the packaging, if the package was damaged during delivery

After reviewing your request, we may offer a replacement, exchange, partial refund, or full refund depending on the situation.

4. How to Request a Return

To start a return, please contact us at:

Email: info@favenajewel.com

Please include your order number and the reason for your return request.

Do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

If your return request is approved, we will provide return instructions, including the return address and any required details.

5. Return Shipping Costs

Unless the item is damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is caused by our mistake, such as a wrong item, defective item, or damaged item.

We recommend using a trackable shipping service. We are not responsible for returned items that are lost, delayed, or damaged during return shipping.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.

Shipping fees, taxes, duties, customs fees, and handling fees may not be refundable unless required by applicable law or unless the return is due to our error.

7. Exchanges

We may offer exchanges for eligible items, subject to product availability.

If you would like to exchange an item for a different size, color, or style, please contact us at info@favenajewel.com. If the requested item is unavailable, we may offer a refund, store credit, or alternative solution.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at info@favenajewel.com.

We cannot guarantee cancellation once an order has been processed, packed, shipped, or handed over to the carrier.

Customized, personalized, engraved, or made-to-order items may not be cancelled once production has started.

9. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country or region.

These fees are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

If a package is refused, unclaimed, or returned due to unpaid customs duties, incorrect shipping information, or failure to cooperate with customs clearance, the customer may be responsible for the original shipping fee, return shipping fee, customs charges, and any related costs.

10. Lost or Delayed Packages

Once an order has been shipped, delivery times may vary depending on the destination, carrier, customs clearance, and other factors beyond our control.

If your package is significantly delayed or appears to be lost, please contact us at info@favenajewel.com. We will assist you in contacting the shipping carrier or logistics provider.

We are not responsible for delays caused by customs, incorrect shipping information, courier issues, weather, holidays, or force majeure events.

11. Legal Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

If you are located in the European Union, the United Kingdom, or another region with specific consumer protection laws, you may have additional rights, including the right to cancel certain online purchases within the period required by applicable law.

12. Contact Us

If you have any questions about returns, refunds, exchanges, or order issues, please contact us:

Company Name: Guangzhou Chenni Electronic Commerce Co., Ltd.
Brand Name: FAVENAJEWEL
Website: https://favenajewel.com/
Email: info@favenajewel.com
Address: Room 303, Building 1, No. C0493, No. 28 Huanglianban Qilong East Road, Huangge Town, Nansha District, Guangzhou, Guangdong, China