Terms of service

Terms of Service

Last Updated: April 22, 2026

This website is operated by Guangzhou Chenni Electronic Commerce Co., Ltd. under the brand name FAVENAJEWEL. References to “Favena,” “we,” “us,” “our,” or “the Company” in these Terms of Service refer to Guangzhou Chenni Electronic Commerce Co., Ltd. and the website, products, and services provided through favenajewel.com.

By accessing, browsing, or using this website, creating an account, submitting an inquiry, placing an order, purchasing products, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use this website or our related services.

1. Use of the Website

You agree to use this website only for lawful purposes and in accordance with all applicable laws and regulations. You must not use this website in any way that may damage, disrupt, interfere with, or impair the normal operation of the website.

You agree not to:

  • Use this website for any fraudulent, illegal, misleading, or infringing purpose

  • Access, interfere with, or damage the website, servers, or related systems without authorization

  • Upload or transmit viruses, malware, spam, or any harmful content

  • Copy, scrape, collect, or misuse website content or customer information

  • Impersonate another person or provide false or inaccurate information

  • Infringe our intellectual property rights or the rights of any third party

We reserve the right to restrict, suspend, or terminate your access to the website or services if we believe you have violated these Terms of Service.

2. Account Registration and Security

You may need to create an account to access certain features of our website. You agree to provide true, accurate, complete, and up-to-date information, and to update such information when necessary.

You are responsible for maintaining the confidentiality of your account login information and password, and you are responsible for all activities that occur under your account. If you suspect any unauthorized use of your account or any security issue, please contact us immediately.

We are not responsible for any loss or damage resulting from your failure to protect your account information, unless otherwise required by applicable law.

3. Product Information

We make reasonable efforts to ensure that product images, descriptions, specifications, prices, inventory information, and other content displayed on our website are accurate, complete, and up to date. However, due to lighting, display settings, production batches, manual measurement, product updates, or other factors, the actual color, size, details, or packaging of products may vary slightly from what is shown on the website.

Jewelry products may experience different levels of wear, discoloration, oxidation, or surface changes depending on wearing habits, care methods, exposure to water, sweat, perfume, cosmetics, chemicals, or other external factors. Please use and store your jewelry properly according to our product instructions or care recommendations.

We reserve the right to modify, update, or discontinue any product at any time without prior notice.

4. Orders and Order Acceptance

When you place an order on our website, you are making an offer to purchase the selected products. Receiving an order confirmation email does not necessarily mean that we have accepted your order.

We reserve the right to refuse, cancel, or limit any order under certain circumstances, including but not limited to:

  • The product is out of stock or inventory information is incorrect

  • There is an obvious error in product price, description, or promotion information

  • Payment is unsuccessful or there is a payment risk

  • Order information is incomplete, inaccurate, or cannot be verified

  • We suspect fraud, resale risk, illegal activity, or violation of these Terms of Service

  • We are unable to fulfill the order due to force majeure, system error, or other reasonable reasons

If we cancel an order that has already been paid, we will arrange a refund to the original payment method where appropriate, unless otherwise required by applicable law or payment provider rules.

5. Prices, Payments, and Taxes

Prices displayed on this website may change due to market conditions, promotions, exchange rates, inventory, or operational needs without prior notice.

You agree to pay the product price, shipping fees, taxes, and any other charges shown at checkout. All payments must be made through the payment methods available on our website.

Third-party payment service providers may process your payment information in accordance with their own terms of service and privacy policies. We do not directly store your complete bank card or credit card information.

International orders may be subject to customs duties, import taxes, value-added tax, clearance fees, or other charges imposed by the destination country or region. Unless clearly stated at checkout or in the order details, such charges are the responsibility of the customer.

6. Shipping and Delivery

We will arrange shipment according to the order information and available shipping methods. Delivery times are estimates only and may be affected by destination, shipping carriers, customs clearance, holidays, weather, public events, or other factors beyond our control.

You are responsible for providing accurate and complete shipping information. Delays, returns, additional fees, or losses caused by incorrect shipping information, incorrect contact details, failure to receive the package, refusal of delivery, unpaid customs duties, or failure to cooperate with customs clearance may be the responsibility of the customer.

Once the products are handed over to the shipping carrier, certain risks during transportation may be subject to the carrier’s rules and applicable laws. We will make reasonable efforts to assist you with shipping inquiries, delays, or delivery issues, but we cannot guarantee shipping times or customs clearance results.

7. Returns, Refunds, and Order Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return and Refund Policy.

Please read the relevant policy carefully before placing an order. Eligible return or refund requests will be handled in accordance with our Return and Refund Policy and applicable laws.

If you are located in the European Union, the United Kingdom, or another region with specific consumer protection laws, you may have additional rights to cancel orders or withdraw from certain purchases. We will respect your legal rights where required by applicable law.

8. Promotions, Coupons, and Discounts

We may offer promotions, discount codes, coupons, membership benefits, or other special offers from time to time. Such offers may be subject to specific conditions, including expiration dates, eligible products, minimum purchase amounts, regional restrictions, inventory limits, or restrictions on combining with other offers.

We reserve the right to modify, suspend, or cancel any promotion at any time. If we discover misuse, incorrect use, abusive ordering, or system errors related to promotions, we may cancel the relevant discount or order.

9. Customized, Personalized, or Special Orders

If we offer customized, personalized, engraved, made-to-order, or special specification products, you are responsible for confirming the accuracy of all customization details before placing the order.

Customized, personalized, or made-to-order products usually cannot be cancelled, returned, or refunded once production has started, unless the product is defective, damaged, incorrect, or otherwise required by applicable law.

10. Intellectual Property

All content on this website, including but not limited to trademarks, brand names, logos, images, product photos, text, page design, graphics, videos, icons, code, and other materials, is owned by us or the relevant rights holders and is protected by intellectual property laws.

Without our prior written consent, you may not copy, modify, download, distribute, display, sell, license, republish, or otherwise use any website content, except for normal personal and non-commercial use of the website for browsing or purchasing purposes.

11. User Content, Reviews, and Feedback

If you submit reviews, feedback, images, suggestions, comments, or other content to us, you grant us the right, where permitted by law, to use, copy, display, modify, or publish such content for the purpose of operating, promoting, and improving our products and services.

You represent that any content you submit is true, lawful, and does not infringe any third-party rights. Your content must not contain illegal, abusive, defamatory, harassing, discriminatory, obscene, fraudulent, or otherwise inappropriate material.

We reserve the right to review, edit, reject, or remove any user content, but we are not obligated to monitor all user content.

12. Third-Party Links, Tools, and Services

This website may contain links to third-party websites, payment platforms, logistics tracking pages, social media platforms, advertising tools, or other external services.

These third-party services are not controlled by us. We are not responsible for the content, privacy practices, security, accuracy, or operation of any third-party website or service. You should review the terms of service and privacy policies of any third-party services before using them.

13. Privacy

We collect, use, disclose, and protect your personal information in accordance with our Privacy Policy. Please read our Privacy Policy carefully before using this website or submitting any personal information.

14. Disclaimer

To the maximum extent permitted by applicable law, this website, product information, and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, timely, or completely accurate.

We do not guarantee that all product images, descriptions, prices, inventory information, or other content on the website will be error-free at all times. If errors are discovered, we reserve the right to correct, update, or cancel related orders.

Nothing in these Terms of Service is intended to exclude or limit any consumer rights that cannot be excluded or limited under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of, or inability to use, this website, your purchase or use of products, shipping delays, third-party services, account security issues, or your violation of these Terms of Service.

In any event, our total liability arising from a specific order will generally not exceed the amount you actually paid for that order, unless otherwise required by applicable law.

16. Indemnification

If your violation of these Terms of Service, applicable laws, third-party rights, or misuse of the website causes claims, losses, liabilities, costs, or expenses to us, our affiliates, employees, service providers, or partners, you agree to indemnify and hold us harmless to the extent permitted by applicable law.

17. Force Majeure

We shall not be responsible for any delay, failure, or partial failure to perform caused by events beyond our reasonable control. Such events may include, but are not limited to, natural disasters, war, terrorism, strikes, epidemics, government actions, customs delays, logistics interruptions, network failures, power failures, payment system failures, or other force majeure events.

18. Changes to These Terms

We may update, modify, or replace these Terms of Service from time to time to reflect changes in our business, legal requirements, or services.

The updated Terms of Service will be posted on this website with an updated “Last Updated” date. Your continued use of the website or services after the updated Terms are posted means that you accept the revised Terms of Service.

We encourage you to review this page regularly to stay informed of the latest Terms.

19. Governing Law and Dispute Resolution

Unless otherwise required by mandatory consumer protection laws, these Terms of Service and any disputes related to this website, orders, or services shall be governed by the laws of the People’s Republic of China.

In the event of a dispute, both parties should first attempt to resolve the matter through friendly negotiation. You may contact us at info@favenajewel.com. If the dispute cannot be resolved through negotiation, it shall be submitted to a court or dispute resolution authority with appropriate jurisdiction in accordance with applicable laws.

These Terms do not affect any mandatory consumer rights you may have under the consumer protection laws of your region.

20. Contact Us

If you have any questions about these Terms of Service, your order, our products, or your use of the website, please contact us using the information below:

Company Name: Guangzhou Chenni Electronic Commerce Co., Ltd.
Brand Name: FAVENAJEWEL
Website: https://favenajewel.com/
Email: info@favenajewel.com
Address: Room 303, Building 1, No. C0493, No. 28 Huanglianban Qilong East Road, Huangge Town, Nansha District, Guangzhou, Guangdong, China