Contact information
Contact Information
Last Updated: April 22, 2026
This website is operated by Guangzhou Chenni Electronic Commerce Co., Ltd. under the brand name FAVENAJEWEL.
If you have any questions about your order, products, shipping, returns, refunds, privacy, or our website, please contact us using the information below.
Customer Support
Email: info@favenajewel.com
For order-related inquiries, please include your order number, the email address used to place the order, and a clear description of your question or issue. This will help us respond more quickly.
Business Hours
Monday to Friday: 9:00 AM – 6:00 PM
Time Zone: China Standard Time, UTC+8
We usually respond to customer inquiries within 1–3 business days. Response times may be longer during weekends, public holidays, promotional periods, or peak order seasons.
Company Information
Company Name: Guangzhou Chenni Electronic Commerce Co., Ltd.
Brand Name: FAVENAJEWEL
Website: https://favenajewel.com/
Email: info@favenajewel.com
Address: Room 303, Building 1, No. C0493, No. 28 Huanglianban Qilong East Road, Huangge Town, Nansha District, Guangzhou, Guangdong, China
Returns, Refunds, and Shipping Questions
For questions about returns, refunds, exchanges, shipping, tracking, customs, or damaged items, please contact us at:
Email: info@favenajewel.com
Please do not send any returns to our address without contacting us first. Returns sent without prior approval may not be accepted.
Privacy Requests
If you have questions about how we collect, use, or protect your personal information, or if you would like to submit a privacy request, please contact us at:
Email: info@favenajewel.com