Privacy policy

Privacy Policy

Last Updated: April 22, 2026

This website is operated by Guangzhou Chenni Electronic Commerce Co., Ltd. under the brand name FAVENAJEWEL. Unless otherwise stated, references to “Favena,” “we,” “us,” or “our” in this Privacy Policy refer to Guangzhou Chenni Electronic Commerce Co., Ltd. and the websites, products, and services provided through favenajewel.com.

This Privacy Policy applies to our website, https://favenajewel.com/, and any other websites, pages, or services that link to this Privacy Policy.

When you visit our website, contact us, submit an inquiry, create an account, place an order, purchase products, or use our services, you acknowledge that you have read and understood this Privacy Policy.

Our website is powered by Shopify. Shopify may process personal information on our behalf in connection with website visits, accounts, orders, payments, and checkout services, and may also process certain data in accordance with its own privacy practices. You may review Shopify’s Consumer Privacy Policy to learn more about how Shopify processes personal information and the rights that may be available to you.

Personal Information We Collect

When you use our website or services, we may collect the following types of personal information:

Information You Provide to Us

When you place an order, create an account, fill out a form, subscribe to emails, participate in promotions, contact customer service, or communicate with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Account login information
  • Order information
  • Purchase history
  • Return or exchange information
  • Customer service communications
  • Any other information you voluntarily provide to us

Order and Payment Information

To process your orders, we may collect transaction-related information, such as:

  • Products purchased
  • Order amount
  • Shipping method
  • Payment status
  • Billing information
  • Payment method type

Please note that your bank card number, credit card number, or other complete payment information is usually processed directly by third-party payment service providers. We do not directly store your complete bank card or credit card information.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Access time
  • Pages viewed
  • Click records
  • Referring website
  • Time spent on pages
  • Approximate geographic location
  • Information collected through cookies and similar technologies

This information helps us analyze website performance, improve user experience, maintain website security, and optimize marketing activities.

Information from Third Parties

In certain circumstances, we may receive information about you from third parties, such as:

  • Social media platforms
  • Advertising platforms
  • Logistics service providers
  • Payment service providers
  • E-commerce platforms or technology service providers
  • Marketing partners

How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

This includes:

  • Confirming orders
  • Processing payments
  • Arranging shipments
  • Providing tracking information
  • Handling returns and exchanges
  • Providing after-sales service
  • Preventing fraudulent transactions

Providing Customer Service

We may use your information to:

  • Respond to your inquiries
  • Handle complaints or feedback
  • Provide product recommendations
  • Resolve order, payment, logistics, or after-sales issues

Account Management

If you create an account on our website, we may use your information to:

  • Create and manage your account
  • Save order history
  • Provide a more convenient shopping experience
  • Manage membership benefits or points programs

Marketing and Promotion

Where permitted by law, we may use your contact information to send you:

  • New product information
  • Promotional campaigns
  • Discount offers
  • Membership benefits
  • Shopping reminders
  • Brand updates

You may opt out of receiving marketing messages at any time by clicking the “unsubscribe” link in our emails or by contacting us.

Improving Our Website and Services

We may use the information we collect to:

  • Analyze website traffic
  • Improve website functions
  • Optimize product pages
  • Enhance the shopping experience
  • Test new features or services
  • Understand customer preferences

Security, Compliance, and Legal Purposes

We may use personal information to:

  • Prevent fraud, abuse, or illegal activities
  • Protect the rights and safety of us, our customers, or third parties
  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities, courts, or law enforcement agencies
  • Protect and enforce our legal rights

How We Disclose Personal Information

We do not sell your personal information. However, under certain privacy laws, sharing cookies, device information, browsing behavior, or hashed contact information with advertising platforms or marketing partners for advertising, retargeting, measurement, or personalized recommendation purposes may be considered a “sale” or “sharing” of personal information. You may opt out of such processing where required by applicable law by contacting us or using any privacy preference tools available on our website.

Where necessary, we may share your information with the following categories of third parties:

Service Providers

We may disclose necessary information to service providers that help us operate our business, such as:

  • Website hosting providers
  • E-commerce platform providers
  • Payment processing providers
  • Logistics and delivery providers
  • Email marketing providers
  • SMS service providers
  • Customer service tool providers
  • Data analytics providers
  • Advertising and marketing service providers

Payment Service Providers

Your payment information may be processed by third-party payment service providers, such as:

  • Shopify Payments
  • PayPal
  • Stripe
  • Klarna
  • Apple Pay
  • Google Pay
  • Other available payment providers

These service providers process your payment information in accordance with their own privacy policies.

Logistics Service Providers

To complete delivery, we may provide logistics service providers with:

  • Recipient name
  • Shipping address
  • Phone number
  • Order-related information

Advertising and Marketing Partners

We may share certain information with advertising platforms or marketing service providers for purposes such as:

  • Displaying relevant advertisements
  • Measuring advertising performance
  • Retargeting
  • Analyzing customer interests

This may include cookies, device information, browsing behavior, or hashed contact information.

Legal and Compliance Disclosures

We may disclose your personal information in the following circumstances:

  • To comply with legal obligations
  • To respond to lawful requests from government authorities, courts, or law enforcement agencies
  • To protect our legal rights
  • To prevent fraud, security risks, or illegal activities
  • To handle disputes or legal claims

Business Transfers

If we are involved in a merger, acquisition, asset sale, restructuring, or similar transaction, your personal information may be transferred as part of the relevant business assets.

Cookies and Similar Technologies

Our website may use cookies, pixel tags, analytics tools, and similar technologies to:

  • Remember your shopping cart
  • Keep you logged into your account
  • Analyze website traffic
  • Improve website functionality
  • Personalize your browsing experience
  • Display more relevant advertisements

You can refuse or delete cookies through your browser settings. Please note that if you disable cookies, certain website functions may not work properly, such as shopping cart, account login, or checkout functions.

Marketing Communications and Opt-Out

If you subscribe to our emails, SMS messages, or other marketing communications, we may send you product recommendations, promotional campaigns, and brand updates.

You may unsubscribe by:

  • Clicking the “unsubscribe” link at the bottom of our marketing emails
  • Replying “STOP” or another unsubscribe keyword to SMS messages, where applicable
  • Contacting us at info@favenajewel.com

Even if you unsubscribe from marketing communications, we may still send you non-marketing messages related to orders, payments, shipping, account security, or after-sales service.

Your Privacy Rights

Depending on the laws applicable in your region, you may have the following rights:

  • To know whether we process your personal information
  • To request access to your personal information
  • To request correction of inaccurate or outdated information
  • To request deletion of your personal information
  • To request restriction of, or object to, certain processing activities
  • To request a copy of your personal information
  • To opt out of marketing communications
  • To opt out of certain targeted advertising or data sharing activities

To exercise these rights, please contact us at:

Email: info@favenajewel.com

To protect your account and personal information, we may request necessary information to verify your identity.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Fulfilling orders
  • Providing after-sales service
  • Complying with legal obligations
  • Resolving disputes
  • Preventing fraud
  • Maintaining business records

Order, transaction, payment, invoice, logistics, and after-sales records may be retained for a reasonable period as required by applicable laws, tax, accounting, or dispute resolution requirements. Marketing subscription information is usually retained until you unsubscribe or withdraw your consent. The retention period for cookies and analytics data may vary depending on the type of cookie and the settings of the relevant service provider.

When we no longer need to retain your personal information, we will delete, anonymize, or securely dispose of it in accordance with applicable laws.

Information Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction.

However, please understand that no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee that your personal information will be completely secure in all circumstances.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If the laws in your region provide for a higher age threshold for children or minors, we will comply with the applicable legal requirements.

If we become aware that we have collected personal information from a child without the consent of a parent or guardian, we will delete such information as soon as reasonably possible in accordance with applicable laws.

If you believe that we may have collected personal information from a child, please contact us at info@favenajewel.com.

Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, social media platforms, logistics tracking pages, or other external services.

These third-party websites or services are not governed by this Privacy Policy. We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before using any third-party services.

International Data Transfers

Because our website, payment service providers, logistics service providers, cloud service providers, or other service providers may be located in different countries or regions, your personal information may be transferred to, stored in, or processed in countries or regions outside your location.

We will take reasonable measures to protect your personal information as required by applicable laws.

Membership Programs, Points, or Promotional Activities

If we offer membership accounts, points rewards, discount codes, birthday gifts, review rewards, or other promotional activities, we may collect and use your personal information to:

  • Create membership accounts
  • Record points
  • Issue coupons
  • Manage membership levels
  • Provide exclusive discounts
  • Analyze promotional performance

You may exit related activities or request deletion of related information through your account settings or by contacting us at info@favenajewel.com.

If you do not provide certain necessary information, you may not be able to enjoy certain membership benefits or promotional services.

Regional Privacy Notice

If you are located in the European Union, the United Kingdom, California, or another region with specific privacy laws, you may have additional privacy rights.

For users in the European Union or the United Kingdom, the legal bases for our processing of personal information may include performance of a contract, compliance with legal obligations, your consent, and our legitimate interests in website security, customer service, business analysis, and marketing optimization.

We will process your personal information in accordance with applicable laws and, where required, provide rights such as access, correction, deletion, restriction of processing, data portability, objection to processing, or opting out of targeted advertising.

To submit a privacy request, please contact us at info@favenajewel.com.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

If we make material changes to this Privacy Policy, we will update the “Last Updated” date on our website and, where required by applicable law, notify you by reasonable means.

We encourage you to review this page regularly to understand how we protect your personal information.

How to Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information rights, please contact us using the information below:

Company Name: Guangzhou Chenni Electronic Commerce Co., Ltd.
Brand Name: FAVENAJEWEL
Website: https://favenajewel.com/
Email: info@favenajewel.com
Address: Room 303, Building 1, No. C0493, No. 28 Huanglianban Qilong East Road, Huangge Town, Nansha District, Guangzhou, Guangdong, China