Shipping Policy

Last Updated: April 22, 2026

This Shipping Policy applies to orders placed through https://favenajewel.com/. This website is operated by Guangzhou Chenni Electronic Commerce Co., Ltd. under the brand name FAVENAJEWEL.

Please read this Shipping Policy carefully before placing an order. By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

1. Shipping Origin

Our orders are usually shipped from China.

Depending on product availability, order quantity, destination country or region, shipping method, and actual operational arrangements, some orders may be shipped from different warehouses or logistics channels.

2. Order Processing Time

Orders are usually processed and prepared for shipment within 2–5 business days after payment is confirmed.

Business days do not include weekends, Chinese public holidays, or public holidays in the destination country or region.

During promotional events, new product launches, peak order periods, Chinese New Year, National Day holidays, or other holiday seasons, order processing time may be extended.

If your order contains pre-order items, customized items, out-of-stock items, or information that requires additional confirmation, we may need more time to process your order.

3. Estimated Delivery Time

Because our orders are shipped from China, international delivery times may vary depending on the destination country or region, shipping carrier, customs clearance, local delivery efficiency, and other factors beyond our control.

In general, the estimated delivery times are as follows:

Shipping Method	Estimated Delivery Time
Standard International Shipping	7–8 business days
Remote areas or regions with slower customs clearance	8–15 business days

The above delivery times are estimates only and are not guaranteed delivery times. Actual delivery may be delayed due to customs clearance, shipping carrier delays, weather, holidays, public events, or force majeure events.

4. Shipping Fees

Shipping fees are calculated based on the order amount, package weight, destination country or region, shipping method, and current website settings.

The exact shipping fee will be displayed at checkout. Please review the order amount, shipping fee, and any other related charges before completing payment.

If we offer free shipping promotions, the free shipping conditions will be based on the information displayed on the website, promotional page, or checkout page.

5. Order Tracking

After your order has been shipped, we will usually send you a shipping notification and tracking information by email.

Please note that tracking information may take 24–72 hours to update. If the tracking information is not updated immediately, please allow some time for the shipping carrier to scan and synchronize the data.

If you are unable to view tracking updates for an extended period, you may contact us at info@favenajewel.com.

6. Customs Duties, Taxes, and Import Fees

Because orders are shipped from China, international orders may be subject to customs duties, import taxes, value-added tax, clearance fees, handling fees, or other charges imposed by the destination country or region.

Unless clearly stated on the checkout page or in the order details, such fees are not included in the product price or shipping fee and are the responsibility of the customer.

We cannot control the fees charged by customs authorities in different countries or regions, and we cannot guarantee whether duties or taxes will be charged. We recommend that you check your local import policies and possible costs before placing an order.

7. Customs Clearance

International orders may be subject to customs inspection in the destination country or region. Customs clearance time may vary depending on the country, region, holidays, policy changes, package inspection, or the customer’s cooperation.

If customs authorities or the shipping carrier require you to provide additional information, pay duties or taxes, or cooperate with customs clearance, please handle the request in a timely manner.

We are not responsible for delays, returns, holds, or destruction of packages caused by the customer’s failure to cooperate with customs clearance, failure to pay duties or taxes, incomplete information, or import restrictions in the destination country.

8. Shipping Information

Please make sure your shipping information is accurate and complete before placing an order, including:

• Recipient name

• Full shipping address

• Phone number

• Postal code

• Country or region

• House number, apartment number, or any other necessary address details

Delays, lost packages, returns, or additional fees caused by incorrect or incomplete shipping information may be the responsibility of the customer.

If you notice that your shipping information is incorrect, please contact us as soon as possible at info@favenajewel.com. Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

9. Refused, Unclaimed, or Returned Packages

If a package is refused, unclaimed, or returned due to any of the following reasons:

• The customer refuses delivery

• The address is incorrect or incomplete

• The phone number cannot be reached

• The package is not collected in time

• Customs duties, taxes, or clearance fees are not paid

• The customer fails to cooperate with local customs or the shipping carrier

• Import restrictions in the destination country or region

The customer may be responsible for the original shipping fee, return shipping fee, customs duties, clearance fees, storage fees, and other related costs.

If the package is returned to us, we will communicate with you based on the actual situation and may offer reshipment, partial refund, or another solution. Any related costs that have already been incurred may be deducted from the refund.

10. Shipping Delays

International shipping may be delayed due to various factors, including but not limited to:

• Customs inspection or clearance delays

• Transit delays by the shipping carrier

• Weather, natural disasters, or public events

• Holidays or peak shopping seasons

• Flight, port, or route adjustments

• Local delivery issues in the destination country or region

• Force majeure events

We will make reasonable efforts to assist you in checking the shipping status, but we cannot guarantee the processing time of shipping carriers or customs authorities.

11. Lost or Damaged Packages

If you believe your package may be lost, or if the outer packaging is seriously damaged when you receive it, please contact us as soon as possible at info@favenajewel.com.

Please provide the following information so that we can assist you:

• Order number

• Tracking number

• Description of the issue

• Photos of the outer packaging, if applicable

• Photos or videos of the damaged product, if applicable

We will provide an appropriate solution based on the shipping carrier’s investigation results, order details, and actual responsibility. Possible solutions may include reshipment, replacement, partial refund, or other handling methods.

Please note that we may not be able to provide a refund or reshipment for packages that are lost, returned, or damaged due to incorrect address, failure to receive the package, refusal of delivery, failure to complete customs clearance, or other customer-related reasons.

12. Split Shipments

In some cases, your order may be shipped in separate packages, for example:

• Products are shipped from different inventory locations

• Some items are temporarily out of stock

• The order contains pre-order or customized items

• We ship part of the order first to speed up delivery

If your order is shipped separately, you may receive multiple tracking numbers. Split shipments usually do not incur additional shipping fees unless otherwise stated on the checkout page or in the order details.

13. Undeliverable Areas

Due to logistics restrictions, customs policies, war, sanctions, natural disasters, public events, or other reasons, we may be unable to ship products to certain countries, regions, or addresses.

If your order cannot be delivered, we will contact you and may cancel the order, arrange a refund, or offer another solution based on the actual situation.

14. Contact Us

If you have any questions about shipping, delivery, tracking information, or order status, please contact us using the information below:

Company Name: Guangzhou Chenni Electronic Commerce Co., Ltd.
Brand Name: FAVENAJEWEL
Website: https://favenajewel.com/
Email: info@favenajewel.com
Address: Room 303, Building 1, No. C0493, No. 28 Huanglianban Qilong East Road, Huangge Town, Nansha District, Guangzhou, Guangdong, China